Refund & Exchange Item
All sale items are final. No refund or exchanges of items currently. Please make sure you review your order before purchasing any sale items.
Upon receiving goods, if buyers identify leaked or damaged products, The magichaus.com will gladly refund or exchange (if desired item is still in stock). Buyer is subjected to postage fee of sending items back to The magichaus.com. The magichaus.com will then bear postage cost of sending exchanged item to buyer.
Please keep the delivery box and all packing materials. We will follow-up as soon as possible after you provide us with the following information:
- Picture(s) of parcel box used to deliver the products (To check for damage in parcel exterior).
- Pictures of the inner box (To check whether bubble wrap and/or inflatable packaging has protected product properly)
- Pictures of leaked or damaged product in question
Receiving Incorrect Item
We double-check all orders before shipping them. But if an incorrect item was received, please return it (in a resalable condition) along with the original delivery note. The correct item will be shipped to you as soon as possible. Before returning the incorrect item, please send your order number to us through the Contact Us page for the return order number and procedures.